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Returns Policy

Last updated: August 31, 2018.

Item must be returned within 14 days after you have received your order. Item must be unworn & unwashed (no distinct odors, blemishes, signs of wear etc.). Items covered in animal/human hair will not be accepted. All items are inspected before any action is taken.

As soon as we have received your package we will start processing your return and refund. It can take up to 10 business days to process it.


We do not offer exchanges. If you wish to receive a different size, you will have to place a new order via our website. If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.

Damaged or Wrong Items

If you received a wrong item, please contact us within 14 days after you have received the items at with the following information:

  • Your order number
  • The item missing
If you received a defective item, please contact us within 14 days after you have received  the items at with the following information:
  • Your order number
  • Which item is damaged
  • A description of the defect
  • Clear photo of the defect

Cancel Order

If you would like to cancel an order, please contact us at and we will do the best we can to help you. If however your order has already been processed and shipped, you will need to return the order on your cost.

Shipping Costs

Shipping costs to return items are covered by the customers.

Return Instructions

Follow the instructions on the returns page and include the return form to return items. All returns must be sent to the following address:

Puentstrasse 87
8604 Volketswil

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in and not refund it.